Refund & Returns Policy

1. Your Right to Cancel (Cooling-Off Period)

As a consumer purchasing goods by distance contract (online or telephone), you have a statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The cancellation period is 14 calendar days from the day you (or someone you nominate) receive the goods. You do not need to give a reason for cancellation.

To exercise your right to cancel, you must inform us of your decision before the 14-day period expires. You may do so by:

• Email: info@spinalligamentor.world with subject line "Cancellation - Order [your name / telephone number]"
• Post: Kindred Nutrition Ltd, 14 Whitfield Street, London, W1T 2RH
• Telephone: +44 20 7946 0123 (Mon-Fri, 9:00-17:00 GMT)

2. Conditions for Return

To be eligible for a full refund, the returned product must be:

• Unopened - the original seal must be intact.
• In its original packaging - undamaged and with all labelling intact.
• Returned within 14 calendar days of your cancellation notice.

We reserve the right to make a deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This does not apply to products that are faulty or not as described.

3. How to Return a Product

1. Notify us of your intention to return within the 14-day cancellation period (see contact details above).
2. We will provide you with a returns reference number and the returns address.
3. Pack the product securely in its original packaging and include your name, order reference and contact number.
4. Send the product to: Kindred Nutrition Ltd, 14 Whitfield Street, London, W1T 2RH.
5. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit on the return journey.

Return postage costs: unless the product is faulty or not as described, the cost of returning goods is your responsibility.

4. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 calendar days of receiving the goods (or, if earlier, within 14 days of you providing evidence of return).

Refunds will be issued by the same payment method used for the original purchase where possible. For cash-on-delivery orders, we will issue a refund by bank transfer or postal order - please provide your bank details when contacting us.

We will refund the full product price. We will not refund outbound delivery charges (if any were applied) unless the goods are faulty.

5. Faulty or Damaged Goods

If you receive a product that is faulty, damaged in transit, or not as described, you have additional rights under the Consumer Rights Act 2015, including the right to a repair, replacement or full refund. Please contact us within 30 days of delivery with photographs of the damaged product at info@spinalligamentor.world. We will arrange return postage at our cost.

6. Goods Excluded from the Right to Cancel

Please note that under Regulation 28 of the Consumer Contracts Regulations 2013, the right to cancel does not apply to:

• Products that have been opened or whose seal has been broken where the seal is necessary for health protection or hygiene reasons (which may apply to opened food supplements).

We therefore require that returned products are unopened and sealed. This is in addition to, and does not affect, your statutory rights regarding faulty goods.

7. Your Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For independent advice on your consumer rights, contact the Citizens Advice consumer helpline or visit citizensadvice.org.uk.

8. Contact

Kindred Nutrition Ltd
14 Whitfield Street, London, W1T 2RH
Email: info@spinalligamentor.world
Tel: +44 20 7946 0123 (Mon-Fri, 9:00-17:00 GMT)